Customer Support

We’re here
to support you.

From questions before you buy to support after your purchase, our team is here for you.

service@amorarcv.com We respond within 24 hours.

Questions before you buy?

Seen an AmorArc product on Amazon and want to know more? Our support team can help with product details such as size, color, material, set contents and more.

Ask a question

Arrived broken or chipped?

If your tableware arrives damaged, we’ll provide a free replacement.

No need to return the original items.
01

Take Photos

Take photos of
the damaged item.

02

Provide Your Order ID

Have your order
information ready.

03

Contact Us

Product Care & Tips

Simple guidance to help you use and care for your AmorArc tableware.

Microwave Care

1
Better Heating

Place a cup of water in the microwave for improved results.

2
Avoid Sudden Temperature Changes

Avoid sudden high-temperature heating on reactive glaze surfaces.

3
Do Not Heat Empty

Always place food on the plate before heating.

4
Handle with Care

The plate may be hot after heating.

Frequently Asked Questions

Find quick answers to the most common questions.

What should I do if my item arrives broken or chipped?
Please take clear photos of the damaged item and contact us with your order ID. Our support team will review the information and help with a replacement.
How can I find the exact dimensions of a product?
Send us the product name or Amazon listing link and we’ll help confirm the dimensions, capacity, set contents and other product details.
Can I use AmorArc tableware in the microwave?
Most AmorArc ceramic tableware is designed for everyday microwave use. Always follow the care guidance for the specific product and avoid sudden temperature changes.
Is AmorArc tableware dishwasher safe?
Most AmorArc tableware is dishwasher safe. Please check the product listing or contact us if you need confirmation for a specific item.
What if I have a question about my order on Amazon?
Contact us with your Amazon order ID and a short description of the issue. We’ll help with product-related support.
How does the replacement process work?
For eligible damaged-arrival cases, send us photos and your order information. Once reviewed, our team will arrange the appropriate replacement solution.

CONTACT US

Send us a message and our support team will get back to you within 24 hours.

Send us a message

Fill out the form on the right.

Or email us directly service@amorarcv.com

Need to send photos?

Email them to

service@amorarcv.com

Please include your order ID.